Customer Service Training
Teaching individuals how to deliver high-quality customer service by listening to customer needs, resolving disputes, and providing efficient support.
Lenth: 2 Days
Effective Customer Service Training by LeadershipStyle.Org covers topics such as communication, active listening, problem-solving, conflict resolution, and empathy, tailored to the specific needs of the organization and its customers. Leaders should set a positive example and provide ongoing support and feedback to help employees improve their skills.
Who Should Attend?
Customer Service Training should be attended by all employees who interact with customers, including front-line staff, managers, and support personnel. Leaders and executives should also attend to demonstrate their commitment to providing exceptional customer service and support their employees.